Terms and Conditions

What do these terms cover?

Effective 19 September 2026. Controller: Noor Digital Technology, Doha, Qatar.

These terms apply to work Noor Digital Technology carries out for a client - websites, branding, marketing, photography, print, software implementation and support - and are read together with the quotation for that project.

The quotation is the more specific document and it takes precedence, and the version of these terms in force on the date the quotation was issued is the one that applies to it. Where a client issues its own purchase order or supplier agreement, as government and semi-government entities usually do, the signed document between the parties governs.

Nothing here replaces legal advice, and a large or unusual project should have its own contract rather than resting on a web page. Confidentiality, post-handover support and payment terms beyond the stages are agreed in the quotation for each project.

How is scope agreed, and what counts as a change?

Noor Digital writes the scope before quoting: the page list, the deliverable list, the campaign plan, the number of shots, the print quantity. The quotation prices that list. Anything not on the list is not in the price, which is the only mechanism by which a fixed price stays fixed.

A change is anything that adds to or replaces the agreed list - a new page, a second language, an integration that appears in week three, a rebrand halfway through design. Changes are quoted in writing before they are carried out, and you decide. Noor Digital does not do extra work and invoice for it afterwards, and equally does not absorb a scope that has quietly doubled.

Delays are the mirror image. Where a project stalls on the client side - a page of copy, a product shoot, a signature - the timeline moves by the same number of days, and Noor Digital puts that in writing at the time rather than presenting it as a surprise at the end.

Who owns the work, the files and the domain?

On final payment the approved deliverables are the client's: the website and its code, the logo and its source files, the photography, the copy, the domain and the accounts. Noor Digital does not hold a site hostage, and leaving does not mean starting again.

Three things behave differently, and are better known in advance than discovered:

• licensed fonts and stock images carry the terms of whoever sold them, and those terms travel with the file
• third-party platforms - a CMS, an ads account, a payment gateway - are governed by their own agreements, which the client accepts as account holder
• a .qa domain is registered under Communications Regulatory Authority rules in the client's own entity rather than the agency's, so it cannot end up held by a supplier by accident

Noor Digital keeps the right to show completed work in its portfolio and will not do so where a client asks it not to. Government, bank and tender work is treated as unpublishable unless the client says otherwise in writing.

How does payment work, and what happens if a project is cancelled?

Projects are invoiced in stages set out in the quotation and tied to delivery rather than to the calendar. The stages are visible before you sign, and there is no invoice for a milestone that has not been reached.

If a project is cancelled, work completed to that point is payable and the deliverables produced to that point are handed over. Nothing already paid for is withheld. Where Noor Digital cannot deliver what was agreed, amounts paid for undelivered work are returned.

Seasonality moves delivery dates here more than most clients expect. Ramadan shifts working hours nationally and National Day compresses print and production schedules, and both are planned around rather than discovered. A hard external deadline - a tender, an exhibition, a launch - belongs in the scope at the start.

What is Noor Digital responsible for, and what is not covered?

Noor Digital is responsible for delivering the agreed scope to a professional standard and for fixing its own defects. Noor Digital is not responsible for the behaviour of third-party platforms, for an outage at a provider, or for content a client supplies.

The client confirms that it owns or is licensed to use the logos, images, text and trademarks it hands over. An agency cannot verify the provenance of a photograph arriving by email, and liability for using it sits with the party that owns the brand.

Noor Digital does not guarantee a search ranking, an advertising result, or a number of enquiries, and no clause in a Noor Digital quotation will say otherwise. An agency that guarantees a position in an auction it does not own is promising something outside its control, which inside a contract is a liability rather than a selling point.

These terms are governed by the laws of the State of Qatar, and disputes fall to the competent courts in Doha. Long before that stage, most disagreements in this business trace back to a scope nobody wrote down, which is why Noor Digital writes one.